Patient Surveys & Feedback
Monitor satisfaction, NPS, and actionable patient feedback
Survey Results
Configuration
Insights & Actions
Surveys Sent This Month
248
Response Rate
42%
104 responses (up 8%)
Average Rating
4.6
out of 5.0
NPS Score
72
excellent performance
Trending
+3
from last month
NPS Score Breakdown
78%
Promoters (9-10)
14%
Passives (7-8)
8%
Detractors (0-6)
6-Month Average Rating Trend
Recent Patient Responses
| Date | Patient Name | Provider | Overall Rating | NPS | Feedback | Sentiment | Action |
|---|---|---|---|---|---|---|---|
| Feb 18, 2026 | Jennifer Martinez | Dr. Sarah Chen | ★★★★★ 5.0 | 10 | Outstanding treatment and very friendly team! | Positive | View |
| Feb 18, 2026 | Michael Chen | Dr. James Wilson | ★★★★ 4.0 | 8 | Good experience but had to wait 15 minutes past appointment | Neutral | View |
| Feb 17, 2026 | Sarah Johnson | Dr. Sarah Chen | ★★★★★ 5.0 | 9 | Very professional. Love how clean the office is! | Positive | View |
| Feb 17, 2026 | Robert Davis | Dr. Maria Garcia | ★★★★ 4.0 | 7 | Staff was kind but wish billing was explained more clearly | Neutral | View |
| Feb 16, 2026 | Amanda Lee | Dr. James Wilson | ★★★★★ 5.0 | 10 | Excellent dentist, very thorough and explained everything | Positive | View |
| Feb 16, 2026 | David Thompson | Dr. Sarah Chen | ★★★ 3.0 | 4 | Long wait times. Difficult to book appointments on Saturdays. | Negative | View |
| Feb 15, 2026 | Emily White | Hygienist Rachel | ★★★★★ 5.0 | 9 | Best cleaning I've ever had. Rachel was so caring! | Positive | View |
| Feb 15, 2026 | Christopher Brown | Dr. Maria Garcia | ★★★★ 4.0 | 6 | Good treatment but the billing statement was confusing | Neutral | View |
| Feb 14, 2026 | Lisa Anderson | Dr. James Wilson | ★★★★★ 5.0 | 10 | Amazing experience from start to finish! | Positive | View |
| Feb 13, 2026 | Kevin Harris | Dr. Sarah Chen | ★★★★ 4.0 | 8 | Very satisfied with the crown work. Looks perfect! | Positive | View |
| Feb 12, 2026 | Nicole Walker | Dr. Maria Garcia | ★★★★★ 5.0 | 9 | Staff made me feel comfortable. Highly recommend! | Positive | View |
| Feb 11, 2026 | Brandon Taylor | Dr. James Wilson | ★★★★★ 5.0 | 10 | Painless RCT! Dr. Wilson was very skilled and patient | Positive | View |
| Feb 10, 2026 | Stephanie Martin | Dr. Sarah Chen | ★★ 2.0 | 3 | Felt rushed through appointment. Questions about insurance not answered. | Negative | View |