Communications
Encrypted HIPAA Mode
JD
John Doe
📱
(555) 123-4567
🎂
01/15/1985
📅
Next: Tue, Mar 18 @ 2:00 PM
🛡️
Aetna PPO
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Contact Methods
Communication Preferences
Family Members
Jane Doe (Spouse) - Active
Notes
Patient prefers afternoon appointments. Sensitive to anesthesia.
Recall Reminders
Active
Sent
2,456
Response Rate
28%
Next send: Tomorrow 9:00 AM
Birthday Greetings
Active
Sent
189
Response Rate
42%
Post-Op Follow-ups
Paused
Sent
512
Response Rate
67%
Review Requests
Active
Sent
1,834
Response Rate
15%
Appointment Confirmed
Your appointment is confirmed for [DATE] at [TIME]
Payment Received
We've received your payment of $[AMOUNT]. Thank you!
Insurance Verified
Your insurance has been verified. Estimated copay: $[COPAY]
Post-Op Instructions
After your [PROCEDURE], please follow these instructions...
Recall Reminder
It's been [MONTHS] since your last cleaning. Schedule your appointment!
Treatment Plan
Your treatment plan is ready for review. [LINK]
Lab Case Ready
Your [TREATMENT] is ready! Please schedule a time to pick it up.
Birthday Greeting
Happy Birthday! Celebrate with us - 20% off your next cleaning!
Sent Today
124
Delivery Rate
98.2%
Open Rate
64%
Response Rate
32%
Avg Response Time
2.5h
Best Time to Send
9am
12pm
3pm
6pm
9pm
Channel Breakdown
SMS: 68% (84 msgs)
Email: 24% (30 msgs)
Portal: 8% (10 msgs)