Marketing & Reputation
Overall Rating
4.7
★
★
★
★
★
out of 5.0
Total Reviews
284
across all sources
Reviews This Month
12
Feb 1-18
Response Rate
94%
to all reviews
Net Promoter Score
72
excellent rating
Review Sources
Google Business
★
★
★
★
★
186 reviews
Facebook
★
★
★
★
62 reviews
Yelp
★
★
★
★
36 reviews
Rating Distribution
Recent Reviews
★
★
★
★
★
Excellent experience! Dr. Kim was very thorough and explained everything clearly. The staff was friendly and the office was spotless. Highly recommended for anyone looking for a great dentist.
★
★
★
★
★
Had my crown installed today and I'm very happy with the results. The procedure was painless and the results look natural. Great work by the entire team!
Your Response:
Thank you James! We're so glad you're happy with your new crown. We look forward to seeing you at your follow-up appointment.
★
★
★
★
★
Best dental experience I've had. Dr. Kim is professional and caring. I was anxious about my root canal, but the team made me feel comfortable. The office hours are convenient too!
★
★
★
★
Good dental office. The cleaning was thorough and professional. Wait time was about 15 minutes, which is reasonable. Would come back for other services.
Your Response:
Thank you for choosing us, Michael! We appreciate your visit and look forward to your next appointment.
★
★
★
★
★
Friendly staff and excellent care. My whole family has been coming here for 5 years. Highly recommend to anyone in the area looking for quality dental care.
★
★
★
Average experience. The hygienist was good but the office felt a bit dated. They could use some updates. Prices are on the higher side compared to other dentists nearby.
★
★
★
★
★
Dr. Kim did an amazing job on my whitening treatment. Results are fantastic and lasted much longer than expected. The staff is always helpful and accommodating.
★
★
★
★
★
Best dentist in town! Finally found a place where I don't feel anxious about dental work. The whole team is professional and compassionate. Will definitely be recommending to friends.
Your Response:
Thank you Robert! Your kind words mean so much to us. We love helping our patients feel comfortable and confident about their dental health.
Automated Review Campaigns
Auto-send review request after visit
Automatically request reviews from satisfied patients
Send after
Time elapsed after patient checkout
Communication Channel
How to send review requests
Smart Filtering
Only request from satisfied patients
Only request from patients rating 4+ on exit survey
Improves quality of reviews
Template Preview
Hi Sarah! Thanks for visiting us on Feb 16. We'd love to hear about your experience! Would you mind leaving us a review on Google? Your feedback helps us serve you better.
Leave a Review on Google
Leave a Review on Google
Manual Review Requests
Recent Patients (Last 7 Days)
Angela Santos
Marcus Chen
Nicole Brown
Thomas Anderson
Rachel Green
Campaign Performance
Requests Sent
156
this month
Reviews Received
12
7.7% conversion
Avg Rating
4.9
★
★
★
★
★
6-Month Trend
| Month | Requests Sent | Reviews Received | Conversion Rate |
|---|---|---|---|
| February | 156 | 12 | 7.7% |
| January | 142 | 9 | 6.3% |
| December | 168 | 15 | 8.9% |
| November | 124 | 8 | 6.5% |
| October | 138 | 10 | 7.2% |
| September | 151 | 11 | 7.3% |
Active Campaigns
Spring Whitening Special
Email
Sent
2,400
Open Rate
34%
Click Rate
8%
Appointments Booked
12
Recall - 6 Month Overdue
SMS + Email
Sent
340
Open Rate
42%
Response Rate
18%
Appointments Scheduled
48
New Patient Welcome
Drip
Active Sequences
89
Sequence 1 Open Rate
52%
Sequence 2 Open Rate
38%
Sequence 3 Open Rate
28%
Campaign History
| Campaign Name | Type | Sent | Opens | Clicks | Conversions | Revenue | Status |
|---|---|---|---|---|---|---|---|
| Holiday Special - Dec 2024 | 2,180 | 856 | 187 | 24 | $2,400 | Completed | |
| Implant Financing Offer | SMS + Email | 1,240 | 521 | 156 | 18 | $6,800 | Completed |
| New Year Cleaning Promo | 2,640 | 1,152 | 298 | 42 | $4,200 | Completed | |
| Patient Reactivation - Nov 2024 | 1,890 | 567 | 134 | 16 | $1,600 | Completed | |
| Fall Root Canal Promo | SMS | 980 | 412 | 98 | 8 | $3,200 | Completed |
| Summer Teeth Cleaning Offer | 2,156 | 754 | 201 | 28 | $2,800 | Completed | |
| Referral Bonus Campaign | SMS + Email | 3,240 | 1,296 | 389 | 52 | $5,200 | Completed |
| Spring Cleaning Special 2024 | 1,450 | 493 | 117 | 14 | $1,400 | Completed | |
| Invisalign Consultation Offer | SMS | 760 | 304 | 76 | 6 | $1,800 | Completed |
| VIP Patient Appreciation | 380 | 209 | 84 | 12 | $3,600 | Completed |
Google Business Profile
Profile Completeness
92%
Completeness Checklist
-
Business HoursMonday-Friday 9am-6pm, Sat 10am-2pm
-
Photos (24)Office, team, and treatment photos uploaded
-
Services ListedAll major services documented
-
Business DescriptionProfessional description updated
-
Monthly Posts (0 of 4)Post updates at least 4 times per month
-
Q&A Responses (2 unanswered)Respond to patient questions on profile
Local SEO Score Card
78
out of 100
Key Metrics
| NAP Consistency | 95% |
| Citations Listed | 42 directories |
| Review Count | 284 reviews |
| Average Rating | 4.7 ★ |
Top Keywords
| Keyword | Rank | Search Volume |
|---|---|---|
| "dentist near me" | #3 | 2,400/mo |
| "family dentist [city]" | #5 | 580/mo |
| "emergency dentist [city]" | #8 | 320/mo |
Recommendations
-
→
Add more patient and office photos (currently 24, recommend 30+)
-
→
Post weekly updates to Google Business profile (schedule content calendar)
-
→
Respond to 2 unanswered Q&As to improve engagement
-
→
Continue high response rate to reviews (94% - excellent!)
Competitor Comparison
| Metric | Your Practice | Competitor A | Competitor B |
|---|---|---|---|
| Google Rating | 4.7 ★ | 4.5 ★ | 4.6 ★ |
| Review Count | 284 | 156 | 203 |
| Response Rate | 94% | 62% | 78% |
| Profile Completeness | 92% | 68% | 85% |
| Local Citations | 42 | 31 | 38 |
Patient Referral Tracking
Internal Referrals
8
this month
Where Patients Find You
Referral Program Status
| Program Status | Active |
| Reward per Referral | $50 Credit |
| Referrals This Month | 8 referrals |
| Rewards Redeemed | 6 ($300 total) |